Privacy Policy

1. What Information We Collect

When you interact with our Shopify store, we may collect:

  • Personal Info: Your name, email, shipping and billing addresses, and phone number.

  • Payment Details: Securely processed by Shopify Payments, PayPal, or Stripe. We do not store your full card number.

  • Order Info: Details about the items you buy, including sizing preferences or wishlist items.

  • Website Usage Data: Cookies and analytics tools may collect browsing activity (see Section 5).

🧸 Note: Our products are intended for general audiences and collectors. We do not knowingly collect personal information from children under 13. If you are a parent and believe your child has provided us with personal info, please contact us.

2. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders safely

  • Keep you updated about your purchases

  • Offer a smooth shopping experience

  • Send newsletters, updates, or special offers (only if you opt in)

  • Meet legal and tax obligations

3. When We Share Your Information

We do not sell or rent your personal data. We only share it with trusted partners to help run our shop efficiently:

  • Payment processors (Shopify, Stripe, PayPal)

  • Shipping partners (USPS, UPS, etc.)

  • Email and marketing tools (if you sign up — e.g., Klaviyo or Mailchimp)

  • Analytics services (like Google Analytics)

These partners are required to protect your information and use it only for the intended service.

4. How We Protect Your Data

We use Shopify’s secure platform, which includes:

  • SSL encryption on every page

  • Secure payment gateways

  • Strict access controls on our side

However, no system is completely immune from breaches — we do our best to keep your data safe.

5. Cookies and Tracking

Our store uses cookies (small text files saved in your browser) to improve your experience. These may include:

  • Strictly Necessary: Keeps items in your cart and lets you log in

  • Functional: Remembers your preferences (like currency or language)

  • Analytics: Understands how visitors interact with our shop (e.g., Google Analytics)

  • Marketing/Tracking: Shows you relevant ads (e.g., Meta/Facebook Pixel, if used)

You can adjust cookie settings in your browser or choose not to accept optional cookies when prompted.

6. Your Rights

You have control over your information. You can:

  • View, update, or delete your personal details

  • Unsubscribe from emails anytime (link in footer or email us)

  • Ask questions about how your data is being used

📩 To make a request, email us at: orbitingheart.nyc@gmail.com

7. Contact Us

Have questions about your privacy or our policy?

📧 orbitingheart.nyc@gmail.com
Orbiting Heart, New York, NY