How do I clean my plushies or special doll clothes?
We recommend using the special cleaning solution for dolls to clean them, in order to prevent the dolls from becoming hard, deformed or fading. Following are the steps：
- Apply Specialized Cleaning Foam: Squeeze a small amount of plush doll cleaning foam directly onto the surface.
- Allow Foam to Dissolve: Let the foam sit briefly to break down dirt and stains.
- Gently Wipe with a Soft Cloth: Using a clean, dry or slightly damp microfiber towel, lightly wipe in gentle, back-and-forth motions. Repeat if necessary for stubborn areas.
- Remove Residue with Damp Wipes: Thoroughly wipe the surface multiple times with hypoallergenic wet wipes to ensure all cleaning agents are completely removed.
- Dry the Surface: Pat dry with a lint-free paper towel, then allow the doll to air-dry completely. For faster drying, use a cool setting on a hairdryer (keep at a safe distance to avoid heat damage).
This method ensures a quick, deep clean without compromising the doll’s fabric—preventing yellowing or texture damage for long-lasting softness.
Do you sell offline?
Yes, we do! We attend most of the love and deep space events in NYC. We will be attending events in San Francisco next year as well. Please check our instagram page for the most up to date information.
How long do I need to wait after placing an order?
Thank you so much for placing your order with us! Please be aware that most of our orders are made-to-order and take around 3-12 weeks. The handmade process varies between products. You will hear back from us within 3 business days after placing your order about your items’ ETA.
Lost Or Stolen Packages
Orbiting Heart is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. Orbiting Heart is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.